Refund Policy
At Specialist Tiling Ltd, we are committed to providing high-quality services and ensuring customer satisfaction. Please review our refund policy below:
Services
Cancellations:
If you wish to cancel a scheduled service and request a refund of the booking deposit, please provide at least 5 working days’ notice prior to the start of works.
Cancellations made with less than 5 working days’ notice will incur a cancellation fee to cover any costs incurred. Refunds for booking deposits will not be entertained after this point unless otherwise agreed in writing
Refunds for Services:
Refunds will only be issued if a service cannot be completed due to circumstances beyond our control, or if agreed upon in writing.
If you are dissatisfied with our work, please contact us within 7 days of service completion to discuss a resolution.
Refund Process
Once Specialist Tiling Ltd has reviewed and accepted a refund request, the client will be notified via letter or email, and the refund will be completed within 14 working days from the date of the notification.
Contact Us
If you have any questions or concerns about our refund policy, please contact us:
Email: info@specialisttiling.co.uk
Phone: 01582 383426
Privacy Policy
At Specialist Tiling Ltd, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and address.
- Payment Details: Billing and payment information when you book our services.
- Project Information: Details about your property and the work required.
- Communication Data: Emails, messages, and other correspondence.
2. How We Use Your Information
We use your personal data to:
- Provide and manage our services.
- Process payments and invoices.
- Communicate with you about your project or inquiries.
- Comply with legal obligations.
- Improve our services and website.
3. Sharing Your Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Trusted third-party service providers (e.g., payment processors) to facilitate our services.
- Legal or regulatory authorities when required by law.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to the processing of your data for direct marketing purposes.
To exercise these rights, please contact us using the details below.
6. Security
We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
7. Cookies
Our website may use cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.
9. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: info@specialisttiling.co.uk
- Phone: 01582 383426